We currently do not accept returns of any kind. If you are unsatisfied with your product(s) please contact us and we will do what we can to make things right.
What is your return policy?
Our handcrafted products are made with care and precision. We want to make sure that your products arrive safely to your door. Please allow between 2-7 business days for products to ship.
How long will it take for my package(s) to ship?
After burning, you might notice the top of your candle looks rough and bumpy. Don’t worry, that’s the natural way that soy candles burn! The appearance of the top has no effect on the performance of your candle.
Why does the surface of my candle appear to be rough and bumpy after burning?
Each purchase includes a candle instruction card as well as burning instructions and warnings on the bottom of every candle. You can also find this information on our product page. To ensure your candles burn evenly and safely, please follow all instructions. Failure to follow such instructions could result in fire, injury or smoke damage.
How can I ensure the longevity of my candles?